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want either a free Daisy reader or my money back
Asked by perllang4me
Posted Nov 24 2012 07:08 AM
I bought 4 books yesterday and one of them is only available in Daisy format. I spend 2 hours looking for a fee reader and the only one I found, Emerson reader, could not read the downloaded book(actually a whole directory).
I am tired of wasting my time just to open the book. I spent another hour going through your FAQ and it looks like other people had thesame pproblem and no answers worked.
Bottom line, either give me a way to read the book or refund my money.
Failing to resolve this matter quickly, I will ask my bank to stop payment and I will stop buying from you. This is how disappointed I am with Oreillyover this. You should not put books in daisy format that no one can read. I buy hundreds of dollars worth of books every year.
I will wait one week before asking my bank to stop payment.
Answered by rachel.j
Posted Nov 26 2012 12:10 PM
I'm really sorry for the inconvenience; we'll get this worked out for you. We do not usually put ebooks up in DAISY format only, so I'm not sure how that happened here. I'm checking with our ebooks team to see if we can make more formats available. I'll let you know what I find.
We do have a 100% satisfaction guarantee, so if you're ever dissatisfied for any reason, you're welcome to a refund. You can read more about the guarantee at http://oreilly.com/go/guarantee or just email firstname.lastname@example.org with your order number to request a refund.
Sorry again for the frustration, and I'll let you know if more formats can be made available.