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Cannot access my purchased videos when I have time to download or watch them

Shadoobie's Photo
Posted Feb 22 2013 09:20 PM

Tonight I had time to watch my videos. I purchased over $100.00 worth of instruction on Web Architecture with XML. I've been able to view the 1st two videos. Now I can no longer access any of the videos. Is there any kind of support for this type of issue?

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  rachel.j's Photo
Posted Feb 27 2013 01:14 PM

I'm sorry to hear you're running into problems with videos. Your videos should always be available in your account at https://members.orei.../account/emedia. It sounds like you're having problems streaming or downloading the videos. For help with this, please email our product support team at booktech@oreilly.com. They can help troubleshoot any problems and will come up with a solution if downloading isn't working for you.

I also want to make sure you know we have a 100% satisfaction guarantee. If you're ever unsatisfied with one of our products, you can find details at http://shop.oreilly....ly-guarantee.do